Today’s operating environment for hospitality businesses is one of unprecedented challenges and volatility. Market dynamics are quickly evolving, and hospitality companies that wish to be successful will need to innovate and address concerns at an accelerated pace in order to stay ahead of the curve.
For better or worse, intuition no longer counts for much in the world of hospitality operations. Small companies in business today are competing with behemoth mega-corporations that are using their tremendous capital and resources to drive laser-focused strategy predicated on scientifically driven data mining efforts that remove all but the most subtle margins of error. This is where professional expertise and experience to guide your business can be a critical lifeline. Our experts are prepared to help with a variety of such needs.
Modern hotels are “soft targets” for premeditated human threats and potential danger zones for a host of other natural and biological hazards. But these risks are not unavoidable — they can be either alleviated or mitigated with proper assessment and planning. The critical components here are knowing what to look for and how to respond to active concerns. Our consultants have years of experience with safety and risk management operations to help guide your business through the biggest challenges it might encounter.
Two of the most common causes of failure for new and emerging restaurant concepts are safety failures and poor customer service. Like it or not, good food is only a small part of the equation. Competent safety policies, which include proper food storage, handling and preparation, allergy training, OSHA compliance, and a host of other elements is critical to prevent an avoidable incident from crushing your business. And if your service culture allows for customers to leave unhappy, your Yelp reviews will seal your fate. Our experts can help steer your concept through the most common pitfalls and work with you to develop sound habits that will drive sustainable success over the long term.
Dr. Gary Deel holds nine college degrees, including a Juris Doctorate in Law and a PhD in Hospitality Administration. He is bar-licensed and has held a number of certifications in hospitality and human resources. Dr. Deel spent more than ten years in leadership industry positions including security, risk management, sales, training, and other areas. Dr. Deel also has ten years experience teaching as a university professor. He has taught courses in business, hospitality, law, sales, communications, and other areas.